Terms & Conditions

01About Us

SupriMeda Healthcare is a healthcare brand associated with the Badrivas Group. References to "SupriMeda", "we", "us", or "our" in these terms mean the operator of this website, Badrivas Biotech Pvt Ltd, unless the context requires otherwise.

Our registered office is at Plot No. 10 & 11, Makkhanpur, Bhagwanpur, Roorkee, Distt. Haridwar - 247661 (UK).

02Eligibility and Website Use

You agree to use this website only for lawful purposes and in accordance with these terms. You must provide accurate information when placing an order or contacting us.

• Do not use the website for fraudulent, unlawful, or misleading activities.
• Do not attempt to disrupt, damage, or gain unauthorised access to the website or its systems.
• Do not submit information that is knowingly false, misleading, or infringes another person's rights.
• If you create an account, you are responsible for keeping your login credentials secure and for activity carried out through your account, subject to applicable law.

We may restrict or suspend access where reasonably necessary to protect the website, our customers, or our legal rights.

03Product Information and Availability

We make reasonable efforts to keep product descriptions, images, prices, packaging information, and availability details accurate. However, colours, packaging, and presentation may vary, and inadvertent errors may occur.

Product information on this website is provided for general informational purposes and should not be treated as a guarantee of suitability for every individual or situation. Product availability may change without notice.

Where a material error affects an order, we may contact you to explain the issue and discuss the available options in accordance with applicable law.

04Medical and Healthcare Disclaimer

Do not start, stop, or change a medicine or treatment based solely on information found on this website. If you experience a medical emergency, seek appropriate medical assistance.

Prescription products, where offered, must be supplied and used in accordance with applicable prescription, dispensing, and pharmaceutical requirements. We reserve the right to seek appropriate documentation or decline an order where legally required or reasonably necessary for compliance.

05Orders and Order Acceptance

Placing an order constitutes a request to purchase the selected products. An order confirmation or payment acknowledgement does not necessarily mean that an order has been finally accepted for fulfilment.

We may need to review an order for product availability, payment confirmation, delivery information, compliance requirements, or suspected errors or misuse. If we cannot fulfil an order, we will communicate the available resolution and arrange any refund that is due under applicable law.

Please check your order details, delivery address, contact information, and selected products before completing checkout.

06Prices and Payments

Prices, applicable taxes, delivery charges, and available payment methods will be displayed during the purchase process, where applicable. The amount payable will be presented before you confirm your order.

Payments may be processed through third-party payment service providers. Their terms and privacy practices may also apply to payment processing.

If a payment is debited but an order is not successfully placed, please contact us with the relevant transaction and order details so we can investigate. Any refund due will be handled in accordance with applicable law and the relevant payment process.

07Shipping and Delivery

Delivery estimates, where displayed, are indicative and may be affected by location, logistics, product availability, regulatory requirements, or circumstances outside our reasonable control.

Please provide a complete and accurate delivery address and reachable contact details. If delivery is delayed or an order arrives damaged, incomplete, or incorrect, contact us using the details below.

08Cancellations, Returns and Refunds

Order cancellation, return, replacement, and refund requests are governed by our Return & Refund Policy, together with applicable law.

Certain healthcare products may be subject to restrictions for safety, hygiene, storage, or regulatory reasons. Such restrictions do not exclude any consumer right or remedy that cannot legally be excluded.

Please review the Return & Refund Policy for instructions on reporting a product or delivery issue.

09Intellectual Property

Unless otherwise stated, website content, including text, graphics, logos, visual designs, and other materials, is owned by or used under permission by the relevant rights holder.

You may access and use the website for personal, lawful purposes. You must not reproduce, distribute, modify, commercially exploit, or republish website content without the required permission, except where permitted by law.

10Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, such as payment or delivery providers. These services may operate under their own terms and privacy policies.

We do not control third-party websites and are not responsible for their content or practices. This does not affect any responsibility that applicable law places on us.

11Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses arising from unauthorised use of your account, inaccurate information supplied by you, or interruptions caused by factors beyond our reasonable control.

Nothing in these terms excludes or limits liability, consumer rights, or remedies that cannot lawfully be excluded or limited. Nothing in these terms affects any non-waivable protection available under applicable law.

12Changes to These Terms

We may update these terms when necessary to reflect changes to our website, services, business practices, or applicable legal requirements. Updated terms will be published on this page with a revised effective date where appropriate.

Your continued use of the website after updated terms are published is subject to applicable law and the terms then in effect.

13Governing Law and Contact

These terms are governed by the applicable laws of India. Any dispute will be handled by the competent courts or forums having jurisdiction under applicable law.