Privacy Policy

01Information We May Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact information: Name, email address, phone number, and delivery or billing address.
• Order information: Products ordered, order history, delivery details, transaction references, and customer support requests.
• Account information: Information associated with an account you create, such as login credentials stored or processed using appropriate security measures.
• Technical information: IP address, browser type, device information, access logs, and website usage data where collected.
• Communication information: Information you provide when contacting us, submitting feedback, or making a complaint.
• Payment-related information: Payment status, transaction identifiers, and related details supplied by payment providers. Full payment card or banking credentials may be handled directly by the relevant payment provider rather than stored by us.

We aim to collect only information that is reasonably necessary for the relevant purpose and handled in accordance with applicable law.

02How We Use Your Information

We may use personal information for purposes such as:

• Processing, confirming, fulfilling, and delivering orders.
• Communicating order updates, delivery information, and service notifications.
• Responding to customer enquiries, complaints, return requests, and refund requests.
• Maintaining website functionality, security, and operational records.
• Detecting and preventing suspected fraud, misuse, or unauthorised activity.
• Meeting applicable legal, regulatory, accounting, and recordkeeping requirements.
• Improving our website, services, customer experience, and internal operations.
• Sending promotional communications where permitted by law and, where required, with your consent or other valid authorisation.

We do not intend to use personal information for purposes incompatible with the purpose for which it was collected, unless permitted or required by applicable law.

03Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain sessions, understand website performance, and improve usability.

Some cookies may be provided by third-party services integrated into the website. Their use is subject to the relevant service provider's practices and applicable requirements.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required, we will seek consent before using non-essential cookies or similar technologies.

04Sharing of Information

We do not sell personal information to third parties. We may disclose or make information available, where necessary and permitted by law, to:

• Service providers: Website hosting, technology, customer support, analytics, and IT service providers.
• Payment providers: To process payments, verify transactions, and help resolve payment issues.
• Delivery and logistics partners: To fulfil and deliver orders.
• Professional advisers: Legal, accounting, audit, or other advisers where reasonably necessary.
• Authorities and regulators: Where disclosure is required by law, a lawful request, or a valid legal process.
• Business-related transactions: Where information must be handled as part of a lawful restructuring, merger, or transfer of business, subject to applicable protections.

Where appropriate, we seek to ensure that service providers handle information only for authorised purposes and apply suitable confidentiality and security measures.

05Health and Sensitive Information

Please avoid sending medical records, prescriptions, or other health-related information through general website forms or email unless it is necessary for your request.

If such information is provided, we will handle it in accordance with the purpose for which it was provided and applicable law. Information about medicines or products you order may also be associated with your order history.

Our website is not intended to replace a healthcare professional's advice or serve as an emergency medical service.

06Data Security

We use reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use strong, unique passwords where accounts are available and avoid sharing account credentials with others.

Where a personal data breach occurs, we will take steps required by applicable law, which may include investigation, mitigation, and notification to affected individuals or relevant authorities.

07Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, provide services, resolve disputes, maintain appropriate business records, and meet applicable legal or regulatory obligations.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise dispose of it in accordance with applicable law and our retention practices.

08Your Choices and Privacy Rights

Subject to applicable law, you may be able to request access to information about your personal data, correction of inaccurate information, deletion of information that no longer needs to be retained, or assistance with other applicable privacy rights.

• You may contact us to request correction of inaccurate contact or account details.
• You may opt out of promotional emails by using the unsubscribe option where provided or by contacting us.
• You may manage cookies through your browser settings, subject to the functionality described above.
• We may need to verify your identity before acting on a privacy request.

Some information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims. We will respond to requests in accordance with applicable requirements and timelines.

09Third-Party Websites and Services

Our website may link to third-party websites or use external services, including payment gateways and delivery services. Those third parties may collect or process information under their own privacy policies.

We encourage you to review the privacy information of third-party services before providing information to them. This section does not exclude any responsibility imposed on us by applicable law.

10Children's Privacy

Our website is not intended to encourage children to provide personal information independently. Where information relating to a child is processed, we will comply with applicable legal requirements, including any applicable requirements concerning parental or guardian consent.

If you believe a child has provided personal information in circumstances that are not appropriate, please contact us so that we can review the matter and take appropriate steps.

11Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, data handling practices, technology, or applicable legal requirements. The updated version will be published on this page with a revised effective date where appropriate.

We encourage you to review this page periodically to understand how personal information is handled.

12Contact Us About Privacy

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us using the details below.